Last December 7, 2011 at Hotel Intercontinental Manila
Rick Lowe was formerly Vice President, Information Technology Operations for TELUS International, a 15,000 seat BPO in Manila. He has also been a COO for a Call Center here. His experience has included being the “Go To” person for Yahoo, Lycos, eBay, Dell, TELUS, and TXU Energy as their primary technology contact for these clients. He has been featured in the Manila Bulletin, Philippine Star, ZDNet, Fortune Magazine and other publications.

Rick designed, deployed and managed technology to support tens of millions of customers in many industries, such as Financial Services, Consumer Products, Telecommunications, Energy Distribution, Billing Services, Knowledge Processing and E Commerce verticals.

Come participate in an open dialogue on the lessons learned, and how you can discover secrets to this puzzle. Rick will show real world examples and a business case you can apply to your own organisation. Innovative companies are using “Voice of the Customer” analytics to transform their business. Learn how it is occurring with real world studies.