High literacy rate, fluency in the English language, and competitive labor cost. These are the factors that contribute to the role of the Philippines as a major hub for outsourced services, particularly for Contact Centers, which provide inbound and outbound services for various sales, marketing, technical, and research functions.
A specialized field by itself, Contact Centers require undisrupted operations with their telephony and database applications, with traffic volume occurring at nighttime.
Trends & Technologies, Inc. has a dedicated team for addressing the needs of the Contact Center industry through expertise in the following technologies:
Customer Relationship Management (CRM), Voice Recording System, Private Branch Exchange (PBX), Automatic Call Distribution (ACD), Workforce Management, Business Analytics, Predictive Dialer System, IP Contact Center.
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Aspect Software offers a range of solutions designed to help in-house and outsourced contact centers—whether existing or greenfield—better achieve their customer interaction objectives.
Visit Aspect Software’s website to learn more.
Multi-site contact centers can create costly, efficiency-draining levels of infrastructure complexity. The Avaya Distributed Contact Center solution helps reduce that complexity—resulting in more efficient operations, lower costs, and reduced staffing needs yielding hard-dollar ROI.
Click here to visit Avaya’s Contact Center Solutions to learn more.
IP Telephony is the technology for transmitting voice communications over a network using open-standards-based IP. Cisco IP Telephony products are a central component of the Cisco Unified Communications system of voice and IP communications products that can help you streamline business processes, reach the right resource the first time, and generate greater profits.
Click here visit Cisco’s IP Telephony Solution to learn more.
Nortel’s portfolio of telephony and converged IP telephony solutions deliver seamless, scalable real-time business communications with unprecedented flexibility in telephony applications deployment to meet our customer’s environment, expectations, timetable and budget.
Click here to visit and to learn more.
Verint® Witness Actionable Solutions® offers contact center software and services that can help organizations improve everything about how they deliver customer service.
